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Author Archives: Mika Rae

I'm a recent graduate-turned-"real adult".....*muffled sobbing in the distance*. After working for a couple of years I want to get my masters in public health & social work (I'm still deciding between a concentration in health or old people/gerontology). I would give a kidney to be a travel writer for a living. Naps are totally for adults. So are midnight snacks. A nutella + banana sandwich is a completely valid midnight snack mom. I'm a big fan of awkwardness. I prefer books to eReaders. One of my legs is longer than the other. mikaraeofsunshine@gmail.com

In a small village in Chile, where a majority of the inhabitants speak Mapudungun, the native language of the Mapuche people, my mind effortlessly, eagerly, mutes the buzz of spoken conversation and voices soon give way to other sounds–shrill chirps and the soft flutter of wings, the squeal of angry tires on asphalt and the steady mechanic pulse of engines and machines. I notice the people walking next to me, their shoulders stooped from the weight of their weekly groceries, their bodies swathed in brightly colored fabrics that scratch my bare arms as they shuffle past. I am overwhelmed by my senses, which became heightened the second I stopped processing what was being spoken, and everything seems to move in slow motion. I can smell the small wilted jasmine on the pavement and the putrid stench of sewage and drek from the landfill on the outskirts of town; I can feel the muggy air, feel the beads of water stick to my arms, my t-shirt clinging to my skin.

Although I am fluent in Spanish, I am a complete stranger to Mapudungun. On my trips through Chile I often passed through small villages that were largely indigenous, which meant I could not rely on spoken language to interact with people. So I paid close attention to nonverbal cues like voice modulation, eye contact, and body language to make sense of what went on because those were the only things I understood.

I’ve found this skill to be incredibly important. Not only does it make me quite popular at intimate parties–I’m talking about my rad charades skills here–but it’s taught me a lot about empathy, perception, and social bonding. After returning from my travels in South America I thought it’d be a long time before I’d get to appreciate that connection, that mutual understanding between two people who communicate effectively without having to say a word, again.

Then a couple weeks ago my friend invited me over to his place for a family barbecue. Over the years I had heard bits and pieces about them, but apart from meeting his siblings and a cousin or two they had largely remained a mystery. Needless to say I jumped at the opportunity to make new friends and bond over food and drinks (my favorite type of bonding!).

He warned me that I’d probably feel a little awkward being there since they mostly spoke to each other in Vietnamese (this was especially true among his parents, uncles and aunts, less so among his cousins). Fueled by genuine curiosity about his family–and perhaps more importantly the idea that it’d kinda sorta be like traveling again (it had been 10 months since I had really traveled…I was desperate and my wanderlust demanded some sort of gratification)–the prospect of spending an evening being the odd one out didn’t bother me.

And you know what? I had a great time. We ate some yummy food (my friend’s sister had made tasty spring rolls and his cousins had grilled delicious meats), drank stuff and enjoyed each other’s company.

As it got cooler we arranged ourselves around the bonfire. It was here, during frequent lulls in the conversation and occasional calls for “another round of drinks!”, that I felt for the first time in months that feeling of being lost yet grounded at the same time. My brain, numb to the unfamiliar sounds of Vietnamese, began picking up on other clues to try to infer what was being said.

Many of my observations focused on social codes and cues. I paid particular attention to how my friend’s family signaled their acceptance of me as a viable member of the group. I noticed that as the night wore on they became more comfortable with my being there because they would “code-switch”, shift between Vietnamese and English, more often in an attempt to include me in the conversation. This could have been out of politeness, but I’ve gathered from similar experiences that if the group wants you there, they’ll make an active effort to involve you in whatever it is they’re doing.

Alcohol, a common facilitator of social bonding, also played a small role in their recognition of me as a friend (as opposed to a stranger). For example, I poured the first drink for myself but after that a cousin would fill my glass and invite me to drink with him. I realize that the culture of drinking differs across societies and generations, and what the family members demonstrated may again be nothing more than politeness, but I saw it as their way of signaling that I was being included.

Was I out of my comfort zone? Hell yeah. But if traveling has taught me anything it’s this: I don’t want to live a life where I’m not pushing boundaries or breaking down the walls that keep people away from getting to know me; I want to be okay with feeling a little uncomfortable or awkward in new situations; life is supposed to be messy and confusing and nobody really has shit figured out in their 20’s no matter what your high school counselors tell you and even if they do that’s okay you rock anyway. So yay! to having new experiences without having to travel very far and yay! to learning more about how (differently) you see the world when you shut up for a couple of hours. I guess my high school counselors were right about one thing: actions can speak louder than words.

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“I must be America’s worst nightmare.”

He was dressed in jeans and a baggy grey sweatshirt, with shoulder-length hair combed neatly back. A red gym bag covered the tops of his Converse. His voice was steady, good-humored even, but the hands that moved restlessly in his lap belied his anxiety.

The worker turned away from her computer to give him a steady look. “No, you’re not.” She smiled, “You’re gonna be okay. Okay?” He absentmindedly ran his hands through his hair and then smiled back and nodded, looking a little more confident.

Sitting in the back, an observer during this interview, I tried putting myself in his shoes: I was 30-something, going through a divorce, and crashing at my uncle’s apartment while I looked for a job. My unemployment insurance benefits had ended several months ago and with no other income I couldn’t afford to buy food. So here I was, at the welfare office, applying for food stamps. Even though these troubles were not mine, their weight crushed me; I could feel my body begin to slouch in the chair and there was an unusual pressure on my chest. I struggled to sit comfortably.

As an Eligibility Worker in the Public Assistance branch of the county government I find myself in the middle of chaos and hardship. I’m the one responsible for determining whether clients are eligible for a variety of public assistance programs (e.g., CalFresh (food stamps), Medi-Cal, General Assistance, CalWORKs, etc) and despite the laws and policies and regulations–or because of them–it’s almost always a “grey area” kind of job where confusion has a free reign.

During my interview for the position I was asked what I thought would be challenging given the nature of the work. At the time I came up with two concerns:

  1. I was afraid of miscalculating budgets, especially ones that would result in an eligible/ineligible client being deemed ineligible/eligible.
  2. I was not looking forward to having to turn clients away when I knew they needed help but who were legally ineligible for public assistance (this happens for a variety of reasons, such as being undocumented or making even a few dollars more than the income cutoff).

After a week of shadowing seasoned Eligibility Workers, I realized there was a third very real challenge: learning how to do my job without becoming emotionally involved.

I know it sounds horrible, but hear me out. Eligibility work is incredibly draining. Each case worker has about 500-700 clients and is constantly seeing people shuffle in and out their office. Most of these clients have very compelling reasons for being on welfare, and those reasons are never pleasant. Imagine interviewing hundreds of clients and listening to all their stories…it’s enough to make anybody go crazy; and yet there are so many amazing individuals who do that job every day.

I’m not saying that I wish I didn’t care or that I wish I wasn’t capable of caring…I very much want to care! The whole reason I’m venturing into this field instead of going to medical school like I had planned (mom if you’re reading this…sorry, but I don’t regret it) is because I want to better understand the social and environmental roots of disease and poverty in order to alleviate problems down the road. Being an Eligibility Worker gives me the opportunity to interact with those most affected by these social and environmental factors, and I find it hard to believe that anybody who spends time with these clients doesn’t care about their well-being.

So it’s hard for me not to feel for a guy who thinks he’s “America’s worst nightmare” (I have other issues concerning the implications of that statement, but that’s a post for another time). Anyway, what I want is to be able to empathize with my clients while at the same time maintaining a degree of objectivity.

I’m sure if the Eligibility Workers could read this they would roll their eyes at my wishful thinking and say wryly, “Good luck with that.” So, I’m going to say something now that I may or may not change my mind about down the line (the cool thing about desires and hopes and dreams is that they’re constantly in flux since they represent a “you” that is invariably changing over time). I want to document it now (and what better way than to post it on the interwebs for everyone to see…) so I can look back days (weeks? months? years?) from now and see how much (or how little) I’ve changed. So here goes: I know this makes me sound naive, but I’m determined to find that balance between empathy and aloofness.

And if I can’t, I’m okay with erring in favor of the emotional drain. When it comes down to it, I chose this field because it excites me; the people I work with inspire me; the people that need me motivate me. As long as that holds true, it’s worth it. So I’ll keep checking back to see where I stand. Maybe I’ll still have the same passion for this job; if I don’t, I hope I will have learned from it and be able to find something else that kindles that same passion. Either way, I’m gonna be okay. Okay?
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